Terms & Conditions

Warning

KRATOM PRODUCTS ARE INTENDED FOR RESEARCH PURPOSES ONLY.
This designation allows the use of research chemicals strictly for in vitro testing and laboratory experimentation only. Bodily introduction of research chemicals of any kind into humans or animals is strictly forbidden by law. Potpourri and aroma therapy products should NEVER be ingested.

Shipping Methods

All orders are shipped within 24 hours except orders placed on weekends or Holidays which will be shipped on Monday unless we have a high volume of orders. Orders within the USA, are shipped via USPS Priority Mail. For larger orders we may ship UPS Ground at our discretion. WE DO NOT SHIP TO ALABAMA, ARKANSAS INDIANA, WISCONSIN or TENNESSEE UNDER ANY CIRCUMSTANCES.

Payment Methods

We accept Visa, Discover and MasterCard. All credit cards are electronically verified by  Authorize.net via a 128 bit secure server prior to billing and shipping for your security.

Credit Card Authorizations, Charges & Duplicate Charges

If you place an order and it is declined you will see an authorization on your credit card and/or bank. An authorization is not an actual charge, we do not have control of these and they will eventually drop off. So unless your order went thru successfully you are not being charged more than once or at all if it was not accepted and you receive an email confirmation of your order. Typical reasons for credit cards being declined are entering an incorrect billing address that your bank has on file for your credit card. You will need to contact you bank and correct your billing information with them. Your purchase will show up as IM on your billing statement.

Returns

No returns 24 hours after receiving the product. Contact us for info at support@milehighkratom.com

Refused Shipments

Refused shipments are subject to a 10% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 10% restocking fee and any freight charges incurred.

Damaged Shipments

All claims for damaged shipments must be made within 24 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 24 hours after delivery.

International Shipping

We currently ship within the USA and US territories only. WE DO NOT SHIP TO ALABAMA, ARKANSAS INDIANA, WISCONSIN or TENNESSEE UNDER ANY CIRCUMSTANCES.

By ordering from our website you are stating that you agree to all of the above terms and conditions.

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