Terms & Conditions
KRATOM PRODUCTS ARE INTENDED AS RESEARCH CHEMICALS. This designation allows the use of research chemicals strictly for in vitro testing and laboratory experimentation only. Bodily introduction of research chemicals of any kind into humans or animals is strictly forbidden by law. Potpourri and aroma therapy products should NEVER be ingested.
All orders are shipped within 24 hours except orders placed on weekends which will be shipped on Monday. Orders within the USA, are shipped via USPS Priority Mail. For larger orders we may ship UPS Ground at our discretion. Typically all orders placed before 1pm MST time are shipped the same day! (except weekends and Holidays). WE DO NOT SHIP TO: Alabama, Arkansas, Indiana, Tennessee or Wisconsin UNDER ANY CIRCUMSTANCES.
We accept Visa and MasterCard. All credit cards are electronically verified by NMI via a 128 bit secure server prior to billing and shipping for your security.
Credit Card Authorizations, Charges & Duplicate Charges
If you place an order and it is declined you will see an authorization on your credit card and/or bank. An authorization is not an actual charge, we do not have control of these and they will eventually drop off. So unless your order went thru successfully you are not being charged more than once or at all if it was not accepted and you receive an email confirmation of your order. Typical reasons for credit cards being declined are entering an incorrect billing address that your bank has on file for your credit card. You will need to contact you bank and correct your billing information with them. You will seeshow up on your banking statement for this purchase. An international $1-$3 fee will be added to your total order.
We do not accept returns unless declared 24 hours from the time they are received. We do not give refunds on any products after 24 hours of receipt. Opened products cannot be returned.
Refused shipments are subject to a 10% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 10% restocking fee and any freight charges incurred.
All claims for damaged shipments must be made within 24 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 24 hours after delivery.
We currently ship within the USA and US territories only. We do not ship to Alabama, Arkansas, Indiana, Tennessee or Wisconsin UNDER ANY CIRCUMSTANCES.
By ordering from our website you are stating that you agree to all of the above terms and conditions.